Privacy Policy

Our commitment to Data Protection

We are committed to protecting your personal data and only sharing this data where it is absolutely necessary when it is demanded by a government authority. We will never sell or use your information with any outside parties unless it is in connection with the travel arrangements you have made with us. Keralavoyages is not responsible, and does not accept any liability, for any breach of security or any act or omission of third parties who receive your information as part of your travel arrangements. When you use our website, communicate with us or book a tour with us, you accept this Privacy Statement.

 

Tour Makers-Powered by Keralavoyages India Pvt Ltd.

This statement refers to Keralavoyages India Pvt Ltd – but also includes our exclusive brand Tour Makers which is our B2C portal. The below is on  what personal data we collect about you, how and why we use it, who we disclose it to, and how we protect your data.

The data we may ask

Tour Makers is powered by Keralavoyages India Pvt Ltd, an accredited Tour Operator by Ministry of Tourism, Govt of India and Department of Tourism, Govt of Kerala. As a Tour Company, we may need to have your personal data for booking your train tickets, internal flights, entrances at the Wildlife Reserves etc and any special requirements on food, allergy etc.. This may/will include such information as name, contact details, dates of birth, passport details, dietary needs, needs and special needs. This level of information is only required to enable us to provide the services to meet those needs. In case, if any traveller is not willing to give any such datas, we may have to discuss the same to have an understanding on what all services we may not be able to include for that traveller.

Handling of your data

We use your data to enable you to travel and have the best experience possible. To communicate effectively we will request your telephone and email contact details. We will contact you by the email address provided. We will update you on relevant offers, respond to your enquiries, and communicate throughout the arrangements of a booking. We may include your email address in our marketing emails which you may unsubscribe at any time you wish. If you open one of these marketing emails, we use software to record details of your email address and the pages that you have looked at. This allows us to record your interest to help us to offer an improved service and to send further offers on the same theme. Our contact data is never shared with any third parties for marketing purposes. To administer a reservation we will use personal data to enable us to meet the needs of each individual and to tailor the experience to meet the needs and aspirations of the group. Tour Makers or Keralavoyages does not accept payment by Credit/Debit card at present– so no card data is stored. Data concerning post tour comments / reviews are retained to enable us to improve the service we provide. With permission comments may be shared with third parties if there is need for service improvements to be made. Images will be retained for marketing purposes. If these images are personal or relate to a group in any way, permission will be requested prior to any use. Permission will be requested and given by email and retained.

 

Website

When you use our website we use software to help us see usage and trends. It also records your IP address and allows us to see what pages are being looked at – allowing us to improve our services and marketing. It does not record your name and email address unless you complete an on line booking request. Our site contains links to and from the websites of attractions, destinations, hotels etc. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies or for these 3rd party websites. Please check these policies before you submit any personal data to these websites. COOKIES – The website does not store any personal details that can identify an individual, there are Google Analytics Cookies on the website used to enhance the website visit and record statistics.

 

Security

Tour Makers & Keralavoyages take the security of your personal and sensitive data seriously. As a small to medium enterprise, our systems are basic and easily managed – your personal data is not recorded in huge databases. All data is transmitted using current and relevant security protocols. As described above your personal data is never shared with third parties for marketing purposes. Data is only shared electronically with third parties relevant to the completion of your travel arrangements and subsequent accounting (as described above). Occasionally it may be necessary to share data with third party authorities such as immigration etc – again this will only be in connection with the travel you are undertaking with us.

 

Life of your data with Tour Makers

Tour Makers retains Data indefinitely. We use data to help us communicate effectively with you and to be able to research historical tours to improve our services and to advise you on previous itineraries etc. We do not share this Data. If for any reason you feel that your data should be deleted after a tour has been completed, please email at mail@keralavoyages.com with your request. You will get a confirmation after deletion.

All rights reserved to Kerala Voyages India Pvt. Ltd.